Bridgtown Cycles Terms and Conditions

How to Contact Us

A full set of contact details is included on our contact page including a simple form for you to use to email us.

VAT

All prices quoted on this website include VAT at the UK rate of 20%

Your privacy

For specific information regarding our privacy policy, please refer to the Privacy Policy page

Dispatch and Delivery

IMPORTANT: Due to supplier rules to maintain quality of service from retailers we cannot courier bikes supplied by Trek. These bikes must be collected in store. In some cases we may be able to deliver the bike ourselves if you are close enough. Please call or email for delivery options. Due to the large range of products available on our website, it is inevitable that some items will be temporarily out of stock. However, we will contact you within 48 hours if the delay is likely to exceed 7 working days. No money will be taken from your card until your order is ready to be collected by our courier. We use Royal Mail and Fastway Couriers. Subject to stock levels, we aim to dispatch Bikes and Frames within 5 working days and Parts orders within 3 working days. We cannot guarantee Next Day Delivery, so please contact us if the order is a gift ordered at late notice or if you are planning to collect your order from our retail shops soon after making the order. If any delay occurs you will be notified immediately. You will be given the option to arrange a convenient delivery date or to cancel the order with a full refund. If an item is not available immediately we will advise you if the delay in shipping will exceed 7 working days from receipt of order. Extra charges may have to be levied for UK orders, which do not constitute the mainland. E.g. Isle of Man, Isle of Wight, Northern Ireland, outlying Scottish Islands and some remote northern Scottish addresses. To stay competitive, we charge you the exact cost we are charged by our couriers. The goods will be delivered to you, the buyer, at the address provided by you on the order form, unless you state in writing an alternative valid address, which is held on our courier’s database.

Your Warranty to us

You, the buyer, warrant that all the details provided on the order form for the purpose of purchasing the goods are correct. Also that the Debit/credit card you are using is your own and that there are sufficient funds and/or sufficient unused limit available to cover the cost of the goods. All orders for goods shall be deemed to be an offer by you to purchase goods in accordance with these terms and conditions. You, the buyer, are responsible for ensuring the accuracy of the details provided on the order form and we will not be obliged to accept an order unless all requested details requested on the order form have been correctly entered.

Our Warranty to you

The details you supply will be stored on computer and used by Bridgtown Cycles. To service your purchase. We may also use your contact details to provide details of future events; company newsletters and other information relating to the sale of our products. We will not share this information with ANY third party. We will also honour any requests to remove your details from our database. A product warranty will not pass on to a third party should you sell the item in the future. Warranties for parts are based on the manufacturer’s standard guarantee period, which is usually 12 months and is based on normal wear and tear of the product. We may have to wait for the manufacturer to inspect any item before we can authorise the warranty claim. If you feel you have a warranty claim on the bike frame or forks, you must return (at your own cost) the bike / frame back to examine it. Claims may take up to 14 working days. We recommend that you should keep your bike frame box flat packed for future use. For warranty claims on small items, you need to return the faulty part to us for inspection if you have the necessary skills to remove and refit it Please note that we will not honour the full cost of a warranty claim if a repair is carried out by a third party without our authorisation. Please read the fact sheet on the Sale of Goods Act to find out more about your rights as a consumer.

Returns

All items are carefully checked before dispatch. Occasionally items may arrive damaged, defective and we will make every effort to rectify this situation. We will do our best to ensure that you are fully satisfied with your purchase. Please check the goods for any defects or discrepancies at the earliest opportunity and please take prompt action as soon as you become aware of any problem. Keep all the packaging material as the Carrier may wish to inspect this. We will arrange to have the item returned at our expense. You will be given the option to have the product replaced at no charge to you or to have a full refund. This does not affect your statutory rights. For goods that are not acceptable for any other reason please notify us within 14 days for a refund or replacement. In all cases you must contact us first in writing AND you are responsible for all costs in returning the goods to us.

Pricing / Payment

You may find, when visiting our retail shop, that some of our products are slightly cheaper on our website. This is due to the difference in the cost of running a Retail outlet as opposed to an online internet business. We do encourage customers to visit our cycle shop where you will benefit from the help and advice and information from our colleagues. All goods offered for sale through our website are priced in Pounds Sterling (£). Prices quoted include VAT at 20%, Most foods and all cycle helmets, are zero-rated. We are registered for UK VAT. When a Special Offer or End of Line product is sold out by both our supplier, and ourselves we will endeavour to obtain a price for purchasing an alternative product. If this price differs from that shown on the web site, we will advise you of this before accepting your order. Customs & import duties are not included. The customer is responsible for payment of any surcharges. We accept payment by Cash, Cheque (drawn on a major UK bank) in Pounds Sterling (£) and we accept the following credit/debit cards: VISA, VISA Electron, MasterCard, Switch and Solo. If you prefer, you may also supply us with your credit card information by Telephone to +44 (0)1922 411180.(Amex payments taken over the phone) If an order is received by us from an area not normally served by our Carriers, we will contact you before accepting your order for specific arrangements to be made. Due to fluctuating market values, all prices are subject to change and availability but will not be changed once your order is accepted. Title to the goods will pass to you, the buyer, on payment in full of the price of the goods.

Collecting goods

Customers wishing to collect their goods from Bridgtown Cycles store should read the following: We are open 7 days a week. Monday – Saturday 9.30am-5.30pm Sunday – 10.00am- 4.00pm The prices we display on our website may be lower in price than purchasing direct from our retail outlet. If you wish to take advantage of these lower prices you can purchase the items from our website and collect them from your chosen store. You will NOT be charged any delivery fee if you choose this option. We will send a confirmation email when you place your order, and a further email to notify you that your order is available for collection. Please bring in your confirmation email when collecting the goods. Payment for your goods will be taken over the internet using our secure payment system, we shall require the card holder to collect the goods and for your first order, will require the card used and PIN number. This is for security purposes and we will be unable to release the order if you fail to produce these items. This will not be necessary on subsequent orders.

Our Website

We will attempt to ensure that the information available on the website at any time is accurate. We will use all reasonable endeavors to correct errors and omissions as quickly as practicable after becoming aware or being notified of these.

Copyright

Copyright for the images and details shown on our website remains with the Publisher or Owner of the Original picture and further distribution of the images in whatever format may be the subject of Legal proceedings.

Queries and Complaints

Bridgtown Cycles Endeavour to handle all enquiries and fulfill all orders speedily, effectively and without incident, but it is not possible to guarantee there will never be a problem. Should you have any complaints about our products or services, we would request that these be put in writing and sent either via e-mail to theshop@btownbikes.com or via post to the following address: Bridgtown Cycles. Unit 7 Lakeside Plaza. Bridgtown. Cannock. Staffordshire. WS11 0XE. Any complaint received will be acknowledged within five working days and you will be informed of a projected time scale for dealing with that complaint, together with the steps we intend to take in dealing with it.