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Bridgtown Cycles Delivery Details

Standard Royal Mail Delivery

Due to the current situation, Royal Mail is experiencing an increase in demand for its courier services. Due to this we advise allowing up to 10 days for all Royal Mail deliveries.

Delivery days- Deliveries will adhere to the timescales indicated in our terms & conditions provided that the order is placed before 1pm Tuesday to Friday (excluding bank holidays). Orders placed on Saturday, Sunday or Monday will be despatched on the following Tuesday (excluding bank holidays). For full details please see Terms and Conditions

Please note - Deliveries to Northern Ireland, Channel Islands, Isle of Man, Northern Scotland, Scottish Islands and the Isles of Scilly have restrictions on the available services due to the longer distances involved and may take additional time. Please scroll down the page to see full details.

Click & Collect

Our Click & Collect service offers all the benefits of shopping online, combined with the same personal retail experience that you'd receive in our store. Simply order your items, select Click & Collect and when your order is ready for collection we will contact you using the details provided when the order was placed. Click and Collect orders are free of charge.

When you use the Click & Collect option for collecting your purchase you MUST be in procession of the following documentation:

Email notification/confirmation of your order
A valid form of identification - e.g. Driving licence | Passport
The debit/credit card that was used to originally pay for the item.

The goods will not be released unless the above criteria is met. This is protect both you the consumer and use as a business against fraud.

DPD Click & Collect "Shop Pick-up" (£5)

Paid for courier service selected at checkout to provide a fast and secure tracked service with email/text notifications directly to your chosen destination. Time scales are indicated in our terms & conditions; please note that "working days" do not include weekends, Mondays or bank holidays. For full details please see Terms and Conditions

Delivery of Complete Bicycles

Delivery of Complete Bicycles - We at Bridgtown Cycles pride ourselves on our customer service, knowledge and having one of the best service centres around. It is preferable that all bicycles are collected from our store (either in Cannock or Tavistock) in person. That way we can ensure that we continue our excellent customer services by providing all the relevant information about the bicycle and also point out any special features that these may have and their intended use. Also, an added feature to this is that all bikes collected will have the benefit of being built by our service centres fully qualified professional mechanics, so that you will piece of mind that your bicycle is assembled correctly and ready for use straight away.

All bicycles that are collected in person will then be offered the first service free of charge. This is to ensure that the bike runs how it should be after a period of bedding in. In normal circumstance/riding we often see the gear cable stretch a little and this can then send the gears slightly out of index, so what better way of sorting this by getting the Brigtown Cycles Service Centre mechanics servicing your new pride and joy free of charge.

Though if requested, we can deliver completed bikes (using the delivery options as described above) to home addresses only that match the payment details used for the purchase. All bikes that are delivered are not passed as safe to immediately ride on the road (small adjustments may be needed e.g. assemble of the handlebars and stem / insertion of the saddle and seat post). Therefore it is encouraged that the buyer seeks an authorised and qualified bicycle mechanic to complete the bicycle build out of the box and ensure that it is safe for use on the road.

All bicycles that are delivered are void the first free service at Bridgtown Cycles.

Delivery Charge of Completed Bicycles

Mechanical Bicycles: Delivery of completed mechanical bicycles carry a surcharge of £15.99 added at the point of check out.

E-Bicycles: Delivery of completed e-bicycles carry a surcharge of £29.99 added at the point of check out.

International Shipping

Import charges may apply so please check with your local customs office for more information.

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