Postage costs - United Kingdom
Postage is free on all UK orders over the value of £50.00.
Courier Services
We aim to despatch all orders within 24 hours of receipt and in most cases orders received by 1300hrs will go the same day. If we cannot despatch your order within 48 hours we will contact your by telephone or email .
All smaller & lighter items are posted via Royal Mail Standard, this service provides a 3-5 day delivery with 90% success rate within 3 days, for a small upcharge you can select Tracked 48 with a 95% success rate within 2 days. We also offer APC Courier next day and Saturday delivery. All options are in the checkout. Please order by 1300hrs for any next day service, orders after 1300hrs will be despatched the following 'working' day.
Larger and heavier items, including wheels will be posted by a courier on their next day service, this has a success rate of over 90% so delivery should be the day after sending, but this cannot be guaranteed.
Bikes are shipped via APC couriers 24 hour (Next Working Day) service to most of mainland UK. They may take longer to deliver to more remote locations, please contact us for more information.
Courier & Royal Mail Demand at peak season and during the Pandemic
Due to the highest demand for courier services neither Bridgtown Cycles nor APC Courier Services can guarantee next day delivery. Whilst every effort is made, staff shortages and high demand have forced APC to remove any guarantees or refunds for missed deliveries. Clearly the current pandemic and any local restrictions will also have an impact. Please contact the store if you are unsure on delivery timings where w will be happy to advise as best we can.
PLEASE NOTE: All of our bikes are built and PDI'd to order, please allow a build/packing time of 1-3 days. In most cases we aim to get these out on the same day.
Next Day premium postage options in the UK are next WORKING day services, e.g. if you order on Friday on a next day service you will receive your delivery on Monday the following week. Royal Mail Special Delivery services DO NOT deliver on Saturdays. We do offer a APC Saturday delivery service to select at the checkout if needed. ( U.K Mainland only, Excludes Highland and certain postcodes).
Standard Royal Mail Delivery
Due to the current situation, Royal Mail is experiencing an increase in demand for its courier services. Due to this we advise allowing up to 10 days for all Royal Mail deliveries.
Delivery days- Deliveries will adhere to the timescales indicated in our terms & conditions provided that the order is placed before 1pm Tuesday to Friday (excluding bank holidays). Orders placed on Saturday, Sunday or Monday will be despatched on the following Tuesday (excluding bank holidays). For full details please see Terms and Conditions
Please note - Deliveries to Northern Ireland, Channel Islands, Isle of Man, Northern Scotland, Scottish Islands and the Isles of Scilly have restrictions on the available services due to the longer distances involved and may take additional time. Please scroll down the page to see full details.
Click & Collect
Our Click & Collect service offers all the benefits of shopping online, combined with the same personal retail experience that you'd receive in our store. Simply order your items, select Click & Collect and when your order is ready for collection we will contact you using the details provided when the order was placed. Click and Collect orders are free of charge.
When you use the Click & Collect option for collecting your purchase you MUST be in procession of the following documentation:
Email notification/confirmation of your order
A valid form of identification - e.g. Driving licence | Passport
The debit/credit card that was used to originally pay for the item.
The goods will not be released unless the above criteria is met. This is protect both you the consumer and use as a business against fraud.
Delivery of Complete Bicycles
Delivery of Complete Bicycles - We at Bridgtown Cycles pride ourselves on our customer service, knowledge and having one of the best service centres around. It is preferable that all bicycles are collected from our store (either in Cannock or Tavistock) in person. That way we can ensure that we continue our excellent customer services by providing all the relevant information about the bicycle and also point out any special features that these may have and their intended use. Also, an added feature to this is that all bikes collected will have the benefit of being built by our service centres fully qualified professional mechanics, so that you will piece of mind that your bicycle is assembled correctly and ready for use straight away.
All bicycles that are collected in person will then be offered the first service free of charge. This is to ensure that the bike runs how it should be after a period of bedding in. In normal circumstance/riding we often see the gear cable stretch a little and this can then send the gears slightly out of index, so what better way of sorting this by getting the Brigtown Cycles Service Centre mechanics servicing your new pride and joy free of charge.
Though if requested, we can deliver completed bikes (using the delivery options as described above) to home addresses only that match the payment details used for the purchase. All bikes that are delivered are not passed as safe to immediately ride on the road (small adjustments may be needed e.g. assemble of the handlebars and stem / insertion of the saddle and seat post). Therefore it is encouraged that the buyer seeks an authorised and qualified bicycle mechanic to complete the bicycle build out of the box and ensure that it is safe for use on the road.
All bicycles that are delivered are void the first free service at Bridgtown Cycles.
Delivery Charge of Completed Bicycles
Mechanical Bicycles: Delivery of completed mechanical bicycles are delievered free of charge.
E-Bicycles: Delivery of completed e-bicycles carry a surcharge of £25.00 added at the point of check out.
International Shipping
Import charges may apply so please check with your local customs office for more information.