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Bridgtown Cycles Terms & Condtions

These Terms and Conditions govern your use of Bridgtown Cycles service and website. By visiting the Bridgtown Cycles website you accept, and agree to, the content of these Terms and Conditions. We reserve the right to change the Terms and Conditions at any time and it is your responsibility to check regularly before ordering. This does not affect your statutory rights.
Here are our terms and conditions - you must accept these before purchasing goods from us. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeur for which we will not be responsible. Please see our (Delivery Information page) for further information.

In order to contract with Bridgtown Cycles you must be over 18 years of age. Bridgtown Cycles retains the right to refuse any request made by you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card, or bank account used to place you order and that there are sufficient funds to cover the cost of the goods. The cost of international products and services may fluctuate. All prices advertised are subject to such changes.

H4L Limited is the company name for three trading companies/websites, Bridgtown Cycles, Bike-Fit and Tavistock E-Bikes. Registered in England 12196991.
Registered Office: The Mission House, Mill Hill, Tavistock, PL19 8NW
Shop Address: Bridgtown Cycles, Unit 7 Lakeside Business Park, Walkmil Lane, Cannock, Staffordshire, WS11 0XE. +44 (0) 1922 411180

H4L Limited T/A Bridgtown Cycles is committed to ensuring that your privacy is protected. If we ask you to provide information that could be used to identify you we will only use this information in accordance with this Privacy Policy.

Our Contract

All orders placed by you and purchases of goods from us (whether from the showroom, by telephone, via our website) are on the basis of these Terms and Conditions and are subject to acceptance by us by delivery of the goods to you; at which point a legally binding contract is constituted between you and us. The processing of your payment and acknowledgment of your order (including sending you an email confirming your order is being processed) does not constitute legal acceptance of your order.

When you place an order, you will receive an acknowledgement email confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. Bridgtown Cycles retains the right to accept or reject this offer before processing the order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us, the prices have been verified, and the order has been processed and dispatched. A dispatch email will be sent confirming these arrangements.

Please note for orders with multiple items they may be dispatched in separate parcels and at separate times; and that receipt of the dispatch notification does not constitute a formal contract for the full order until all items have been dispatched.

Any views or opinions expressed on items are for guidance only and do not constitute any part of a contract.

Stock Policy

All products subject to availability.

We aim to hold stocks of all items that we display on the website, however in some cases stock may not be available from our suppliers. When this applies the website will not allow an order to be placed or paid for, we won't accept an order that we can't fulfil.

If a product is showing 'out of stock' but you select it anyway the 'Add to Basket' button changes to 'Keep Me Updated'. If you click this button and complete the next form you will automatically be emailed when that product comes back into stock. Neat. It also tells us that you have logged it so that we can try and get it faster.
Occasionally, due to human error, our stock levels may not be correct - if we don't have an item that you have ordered we will contact you immediately the error comes to light.

Website Accuracy, Pricing & Availability

At Bridgtown Cycles we want to provide a service that meets your expectations in every way. We have tried hard to ensure that the details contained in this website are accurate but we cannot accept any responsibility for errors that have gone undetected. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition; such as additional charges where applicable and included in the 'Grand Total'.

The website may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfil any orders that you may place based on information on the website that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.

Online prices may be different from in-store prices and our shop may not carry the same stock and offers as available online.

All prices are quoted in pounds sterling by default and include taxes where applicable.

By choosing another currency from the drop down menu prices are converted to other currencies using real time data feed. These prices give a good indication of what you will be charged - however the final charge made may differ slightly from that shown.

We will not retrospectively match any prices once an order has been placed, including our own pricing reductions.

Indicative weights are given for all products, these are not guaranteed, however if you dispute the weights you may return the product to us for a full refund (see conditions in Returns Policy section).
Colours are reproduced as accurately as our electronic processes will allow, however, again, we cannot guarantee their accuracy.

If you have any issues at all with accuracy on the website, or indeed any other issue with it, we would like you to bring this to our attention, please contact us at shop@btownbikes.com

Product Specifications and Suitability

Published product details, specifications and suitability information is the best available at the time. Bridgtown Cycles shall not be held responsible for the accuracy of any advice given regarding the suitability (or otherwise) of any parts/s required for the repair of an item. If you have ordered an item that has an unsuitable product description we will remedy this providing you a full refund upon the return of the item. Please see our Returns page for details.

We encourage you to ensure all spare parts are fitted by a competent person in accordance with manufacturer specifications. Bridgtown Cycles cannot be held liable for any damage caused by the fitting of a spare part.

Please ensure that you have read you warranty conditions before attempting to install a part or otherwise repair item. Bridgtown Cycles cannot be held responsible if the item is damaged or you warranty is voided. Some manufacturer guarantees may be on condition that you use a qualified cycle technician.

Availability / Estimated Delivery Times

We do our best to ensure availability of all advertised products and endeavour to dispatch all parts within the quoted time. If there is a delay we will inform you of this via email and the product will be dispatched as soon as it is available. If you have ordered multiple items they may arrive separately.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeur for which we will not be responsible. Please see our (Delivery Information page) for further information.

Bridgtown Cycles has no liability to you for any delay in the delivery of products ordered. We will do our best to get all orders sent out as quickly as possible. You have the right to cancel delayed orders at any time, just contact shop@btownbikes.com with you order number.

Occasionally we find ourselves having to withdraw an item because it has become obsolete or has been discontinued. If you have placed an order for an item that has been made obsolete we will inform you as soon as possible and offer you an alternative if one is available.

Payment

Payment over the Internet can be made via our secure checkout pages using Visa, Visa Electron, Mastercard, American Express (Amex), Switch/Maestro and PayPal. Card charges will appear on your statement as "H4L LTD"

Please note that on PayPal items we will ship more expensive items (Bikes, GPS units etc) to the confirmed PayPal address. The use of cash-back sites such as Quidco, Top Cash Back etc are only paid at our discretion and cannot be used in conjunction with any special deals or offers.

Alternatively you can pay by using our Klarna finance option. Please note that if you choose to pay by finance, your order will not be dispatched until all agreements and signatures have been verified.

Alternatively you can also pay by using a Cycle to Work option. This is only available on eligible products. Please note that if you choose Cycle to Work option, your order will not be dispatched until all agreements and vouchers have been verified.

All prices are quoted in pounds sterling (£) and include Value Added Tax (VAT) at UK rates. It may be necessary to adjust prices in the event of an increase in VAT rates, or as a result of a manufacturer price increase. Customers are entitled to a full refund if this is not acceptable.

Gift Vouchers may be purchased to any value between £10 and £50 and can be redeemed in multiple purchases until the balance is used. Gift Vouchers are valid for 365 days from date of purchase.

Gift vouchers presented after their expiry date will be treated as void and are non-exchangeable and non-refundable.

In-Store Credit may be used to purchase items until the balance is used. In-Store credit must be used within 6 months of it first been applied to your account. After this 6 month period any in-store credit will be treated as void and are non-exchangeable and non-refundable.

Due to the nature of the payment system your credit/debit card payment will be taken at the point of processing. If a problem in supply should occur, your payment method will be refunded as swiftly as possible. The refund may take a couple of working days to show on your account, depending on payment provider.

If your delivery address is outside of the UK, you may be required to pay import duties and taxes when your Bridgtown Cycles order reaches your country. These and any additional charges for customs clearance are your responsibility.

KLARNA

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

Pay in 3
Pay Later

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.


Order Processing

Your order is sent directly to our secure terminals for processing. Once we have received your order and payment, our staff will pick, pack and dispatch the item. We will aim to do this the same day for all orders placed Tue-Fri (excluding Bank Holidays).

Why you can feel secure shopping with us. We use the industry leading internet payment company OPAYO (formally Sage Pay) and PayPal, to protect your card details and protect us from fraud; the following security systems are used.

Transaction security. All transaction information passed between merchant sites and the OPAYO VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from OPAYO are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing you pass to the OPAYO servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Encryption and Data Storage. All sensitive data is secured on OPAYO using internationally recognised 256-bit encryption standards. The data they hold is extremely secure and the system is regularly audited by the banks and banking authorities to ensure it remains so.

Links to banks. OPAYO has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.

Verified by Visa and MasterCard Secure Code. To ensure our mutual security and give you even more confidence in shopping online with Bridgtown Cycles, we have introduced Verified by Visa and MasterCard Secure Code. These services enhance your existing credit/debit card accounts against unauthorised use when you shop with us. To use this service, you must first register with the bank or other organisation that issued your card. Once you have registered and created your own private password with your card issuer, you will be automatically prompted at the checkout when the card is being processed to provide this password each time you make a purchase. Please note that your Verified by Visa and MasterCard Secure Code password is related to your credit/debit cards and is not your Bridgtown Cycles customer account password. Bridgtown Cycles does not have access to your Verified by Visa or MasterCard Secure Code password.

Employee access. No individuals within OPAYO are able to decrypt transaction information or cardholder data. Their systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your card information is secure even from their own employees because the systems never display the full card numbers, even on administration screens.

Delivery

We strongly believe that Bridgtown Cycles offers some of the best bicycles, accessories and components available today and we understand that your purchase is an investment in your passion; it deserves the best possible care and attention. You will have a number of delivery options available to you at checkout so please ensure the service you select meets your needs and matches your order value. Think of it as insurance!

Royal Mail Standard Delivery Service - Royal Mail service for orders under £50.00. This service is able to deliver your goods to anywhere in the UK, including Northern Ireland, Jersey, Guernsey and Isle of Man. Goods sent with this service can take up to 10 working days to arrive, but it is usually much faster.

Royal Mail Tracked Delivery Service - Royal Mail Tracked service for orders over £50.00. This service allows you to track your parcel to your door. Royal Mail Tracked is able to deliver your goods to anywhere in the UK, including Northern Ireland, Jersey, Guernsey and Isle of Man. The Tracked Delivery Service usually takes 3-5 working days for your goods to arrive from receipt of order. Parcels addressed to Jersey, Guernsey and Isle of Man will be tracked up to acceptance into the territory.

DPD Local Express 5 Next Working Day - Paid for DPD service selected at checkout to provide a fast and secure tracked service with email/text notifications directly to your chosen destination. Time scales for this service are shown below, please note that "working days" do not include weekends or bank holidays.

Ordered Tuesday - Before 2pm - Delivery Wednesday 7:30 am - 9 pm
Ordered Tuesday - After 2pm - Delivery Thursday 7:30 am - 9 pm

Ordered Wednesday - Before 2pm - Delivery Thursday 7:30 am - 9 pm
Ordered Wednesday - After 2pm - Delivery Friday 7:30 am - 9 pm

Ordered Thursday - Before 2pm - Delivery Friday 7:30am - 9pm
Ordered Thursday - After 2pm - Delivery Monday 7:30am - 9pm

Ordered Friday - Before 2pm - Delivery Monday 7:30 am - 9 pm
Ordered Friday - After 2pm - Delivery Tuesday 7:30 am - 9 pm

Ordered Saturday, Sunday & Monday - Delivery Wednesday 7:30 am - 9 pm

DPD Local Express 5 Next Working Day by 12 - Paid for DPD service selected at checkout to provide a fast and secure tracked service with email/text notifications directly to your chosen destination. Time scales for this service are shown below, please note that "working days" do not include weekends or bank holidays.

Ordered Tuesday - Before 2pm - Delivery Wednesday 7:30 am - 12 pm
Ordered Tuesday - After 2pm - Delivery Thursday 7:30 am - 12 pm

Ordered Wednesday - Before 2pm - Delivery Thursday 7:30 am - 12 pm
Ordered Wednesday - After 2pm - Delivery Friday 7:30 am - 12 pm

Ordered Thursday - Before 2pm - Delivery Friday 7:30am - 12 pm
Ordered Thursday - After 2pm - Delivery Monday 7:30am - 12 pm

Ordered Friday - Before 2pm - Delivery Monday 7:30 am - 12 pm
Ordered Friday - After 2pm - Delivery Tuesday 7:30 am - 12 pm

Ordered Saturday, Sunday & Monday - Delivery Wednesday 7:30 am - 12 pm

DPD Local 2 Working Day Service (Highlands & Islands only) - Paid for DPD service determined by postcode at checkout to provide a fast and secure tracked service with email/text notifications directly to your chosen destination. Time scales for this service are shown below, please note that "working days" do not include weekends or bank holidays.

Ordered Tuesday - Before 3pm - Delivery Thursday 7:30 am - 9 pm
Ordered Tuesday - After 3pm - Delivery Friday 7:30 am - 9 pm

Ordered Wednesday - Before 3pm - Delivery Friday 7:30 am - 9 pm
Ordered Wednesday - After 3pm - Delivery Monday 7:30 am - 9 pm

Ordered Thursday - Before 3pm - Delivery Monday 7:30am - 9 pm
Ordered Thursday - After 3pm - Delivery Tuesday 7:30am - 9 pm

Ordered Friday - Before 3pm - Delivery Tuesday 7:30 am - 9 pm
Ordered Friday - After 3pm - Delivery Wednesday 7:30 am - 9 pm

Ordered Saturday, Sunday & Monday - Delivery Wednesday 7:30 am - 9 pm

DPD Express 5 Saturday - Paid for DPD service selected at checkout to provide a fast and secure tracked service with email/text notifications directly to your chosen destination. Time scales for this service are shown below, please note that "working days" do not include weekends or bank holidays.

Ordered Tuesday - Before 3pm - Delivery Saturday 7:30 am - 9 pm
Ordered Tuesday - After 3pm - Delivery Saturday 7:30 am - 9 pm

Ordered Wednesday - Before 3pm - Delivery Saturday 7:30 am - 9 pm
Ordered Wednesday - After 3pm - Delivery Saturday 7:30 am - 9 pm

Ordered Thursday - Before 3pm - Delivery Saturday 7:30am - 9 pm
Ordered Thursday - After 3pm - Delivery Saturday 7:30am - 9 pm

Ordered Friday - Before 3pm - Delivery Saturday 7:30 am - 9 pm
Ordered Friday - After 3pm - Delivery following Saturday 7:30 am - 9 pm

Ordered Saturday, Sunday & Monday - Delivery following Saturday 7:30 am - 9 pm

DPD Express 5 Saturday By 12 - Paid for DPD service selected at checkout to provide a fast and secure tracked service with email/text notifications directly to your chosen destination. Time scales for this service are shown below, please note that "working days" do not include weekends or bank holidays.

Ordered Tuesday - Before 3pm - Delivery Saturday 7:30 am - 12 pm
Ordered Tuesday - After 3pm - Delivery Saturday 7:30 am - 12 pm

Ordered Wednesday - Before 3pm - Delivery Saturday 7:30 am - 12 pm
Ordered Wednesday - After 3pm - Delivery Saturday 7:30 am - 12 pm

Ordered Thursday - Before 3pm - Delivery Saturday 7:30am - 12 pm
Ordered Thursday - After 3pm - Delivery Saturday 7:30am - 12 pm

Ordered Friday - Before 3pm - Delivery Saturday 7:30 am - 12 pm
Ordered Friday - After 3pm - Delivery following Saturday 7:30 am - 12 pm

Ordered Saturday, Sunday & Monday - Delivery following Saturday 7:30 am - 12 pm

Click & Collect - Our Click & Collect service offers all the benefits of shopping online, combined with the same personal retail experience that you'd receive in our store. Simply order your items, select Click & Collect and when your order is ready for collection we will contact you using the details provided when the order was placed. This can take up to 2 working days but is free of charge.

Delivery of Complete Bicycles - We at Bridgtown Cycles pride ourselves on our customer service, knowledge and having one of the best service centres around. It is preferable that all bicycles are collected from our store (either in Cannock or Tavistock) in person. That way we can ensure that we continue our excellent customer services by providing all the relevant information about the bicycle and also point out any special features that these may have and their intended use. Also, an added feature to this is that all bikes collected will have the benefit of being built by our service centres fully qualified professional mechanics, so that you will piece of mind that your bicycle is assembled correctly and ready for use straight away.

All bicycles that are collected in person will then be offered the first service free of charge. This is to ensure that the bike runs how it should be after a period of bedding in. In normal circumstance/riding we often see the gear cable stretch a little and this can then send the gears slightly out of index, so what better way of sorting this by getting the Brigtown Cycles Service Centre mechanics servicing your new pride and joy free of charge.

Though if requested, we can deliver completed bikes (using the delivery options as described above) to home addresses only that match the payment details used for the purchase. All bikes that are delivered are not passed as safe to immediately ride on the road (small adjustments may be needed e.g. assemble of the handlebars and stem / insertion of the saddle and seat post). Therefore it is encouraged that the buyer seeks an authorised and qualified bicycle mechanic to complete the bicycle build out of the box and ensure that it is safe for use on the road.

All bicycles that are delivered are void the first free service at Bridgtown Cycles.

Delivery of complete bicycles carry a surcharge of £40 onto of any delivery cost at point of check out.

Delivery of 'Bulky Items' - Bulk items are classed as items that inclur either an out of gauge or manual handling charge due to the weight or size of the item. These items include all bicyles, frames, wheels, turbo trainers and rollers. Bridgtown Cycles charge a standard surcharge of £40.

The customer is required to notify us, in writing, of any shortage, mis-delivery or other discrepancy within 5 working days of receiving the goods, thereafter the buyer shall be liable for any such discrepancy.

Cancellations

Orders may be cancelled at any time between the order being placed and the order going into the "Processing" stage. Customers are notified via email when the order goes into the processing stage. Due to the time frame between the processing and dispatch steps sometimes orders cannot be stopped quickly enough. There are exceptions when this is not the case, but this is treated on a case by case basis. If the item has already been dispatched then please see our Returns Page for details.

Under The Consumer Protection (Distance Selling) Regulations 2000 you have the right to cancel you order in writing (except for customised and special order products) seven working days beginning with the day after the day on which the consumer receives the goods. We at Bridgtown Cycles feel that this isn't really good enough so we have extended our return period to 365 days on new and unused items.

Returns

You have the right to cancel your order and return your item within the quoted time frame. Please notify us through your account by clicking the Returns/Warranty link and follow the steps provided. Guest checkout orders will have to instigate their returns by emailing shop@btownbikes.com with their order number and intentions. Full return guidelines are available here.

Christmas Returns

Because of the nature of the Christmas season we extend our returns policy such that any goods bought from the beginning of November may be returned by 10th January for a full refund. Goods must be returned in good condition and along with all tags and packaging with which they came. A refund under these circumstances will be made without quibble, however it would be useful for us to know the reason for the return as this will assist our customer service in the future.

We recommend using the Royal Mail Recorded Delivery Service to return goods, this will ensure that there is proof of delivery and insures the goods whilst in transit. We are not responsible for losses during return transit.

Reviews and Comments

We encourage you to leave reviews, comments and product questions on our website. We regularly monitor this content and we reserve the right to remove, reject or edit it at any time. When submitting information to our website as a review, product question or customer comment you understand that what you have submitted is not copyright protected and you are permitting its appearance on the Bridgtown Cycles website.

Liability

We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third party claims. We will do our best to get all orders dispatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being dispatched.

This warranty does not affect your statutory rights.

Complaints

Any complaints should be sent to info@btownbikes.com or by post to The Manager, Bridgtown Cycles, Unit 7 Lakeside Business Park, Walkmill Lane, Cannock, Staffordshire, WS11 0XE. We endeavour to respond to complaints within 24 hours and they will be dealt with in a swift and efficient manner.

Guest Checkout: Terms and Conditions

Guest checkout enables new and existing customers to enter the checkout process without logging in or being previously registered with Bridgtown Cycles. Customers who do not create an account before proceeding to the checkout will be asked to enter a delivery address and then taken to the payment page.

Users of the Guest Checkout facility will not receive any loyalty discounts that may be applicable to their order had they signed in. Loyalty discounts cannot be applied retrospectively to orders placed on the Guest Checkout system.

Price Match Policy Terms

We like to think at Bridgtown Cycles that we have our finger on the pulse with our pricing to offer you teh customer the best possible deal. However, if you are eagle-eyed enough to spot a bit of a bargain elsewhere, we'll do our best to match the price. We keep an eye on the prices charged by leading independent cycle retailers, so if you do spot a product you're after on their site which is cheaper, why not see if we can match it?

Please tell us where you saw the product by completing a price match request on the product page on the item in question. We will research the item and get back to you with a response as soon as we can. As much as we'd love to match every lower price, there are some terms and conditions we have to apply:

Bridgtown Cycles reserves the right to decline the price promise at our own discretion
Price matches cannot be used in conjunction with any other offers. (0% Finance, Cycle to Work, Voucher Codes)
We will only price match the exact product in the actual size and colour if the item is in stock at the alternative retailer
We will NOT price match against non UK web sites, GPS sites, Amazon or auction site such as eBay
We will contact you via email if we agree with the price match
Price matches will only be available for 7 days
Price matches cannot be applied retrospectively and cannot be used in store

Fair Purchase Policy

At Bridgtown Cycles, we buy from our suppliers with an agreement to sell to private customers. It is not in our business model to sell items in bulk quantities to other retailers, bicycle manufacturers or resellers. We reserve the right to refuse or cancel any orders which we suspect are beyond the requirements for an individual or club arrangement. If you have any questions on this matter, or wish to consult us before making a large purchase, please contact us.

Customer Rewards

The Bridgtown Cycles Customer Reward scheme allows you to earn points every time you shop with us. The points you earn can be used to spend on products both online and in store. You can spend your points as soon as they're on your account, so you won't have to wait around for your savings. You must register as a Bridgtown Cycles customer to earn and redeem your points. Registration can be completed online and in the shop.

Customer Reward points are awarded for every £1 spent and are valued at 0.001p per point.

Bridgtown Cycles reserves the right to amend the number of points earned per £1 without prior notice.

Customer Reward points are awarded on all purchases in the Bridgtown Cycles Store and on the Bridgtown Cycles website, this excludes the purchase of Bridgtown Cycles/Bike-Fit Gift Vouchers unless otherwise stated.

Customer Reward points can be redeemed in store at Bridgtown Cycles and also on the Bridgtown Cycles website.

Customer Reward points are not redeemable for cash.

Customer Reward points are not redeemable against delivery or other service charges.

The value of Customer Reward Points that are available when you purchase an item will be displayed on the product page. This value will include any current Customer Rewards Points Offer.

Customer Reward points have a 12 month expiry period. Should there be no activity (earning or spending points) for a rolling 12 month period your Customer Rewards account balance will be reduced to zero. Your account will remain active in order for you to earn and spend points in future.

Copyright

All website content is either the property of Bridgtown Cycles or its suppliers. Permission is given to all customers of the website to electronically copy and print sections of this website for personal use only. Any other use requires the written permission of Bridgtown Cycles.